Benchmarking & performance management

Importance to your business

• Lord Kelvin once said, “if you do not measure, you cannot improve”. However, most companies measure the wrong things! 75% of performance measurement systems in Western Companies are focused on short-term, financial goals. Taking a more holistic approach, using non-financial and long term metrics in addition to the short term, financial metrics, creates sustainable improvement for many businesses.

• Less is more! Our findings, backed up with extensive research in this area, is that in the supply chain, measuring a few important KPIs is better for the business than measuring many KPIs. What is important is selecting the right KPIs.

• It is a well-known fact that companies who benchmark against ‘best in class’ or leaders in other industries, usually make significant improvements over those who look only internally within their own organizations for best practices.

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